These Terms of Use (“Terms”) govern your use of the website surajeyeinstitute.org (“Website”), operated by Suraj Eye Institute, a unit of Om Drishti Trust, Nagpur (“Suraj Eye Institute”, “we”, “us”). By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. About us

Suraj Eye Institute is an eye-care hospital with campuses at:

• Plot No. 559, New Colony, Nagpur – 440001, Maharashtra, India
• Plot No. 6, Opp. IIM Nagpur, MIHAN – 440018, Nagpur, Maharashtra, India

2. Information only — not medical advice

The content on this Website (including articles, FAQs, and patient-education material) is provided for general information and educational purposes only. It is not medical advice and is not a substitute for consultation, examination, diagnosis, or treatment by a qualified ophthalmologist or physician. Please also read our Medical Disclaimer. Using the Website does not create a doctor–patient relationship.

3. Appointments and online payments

• Booking an appointment through the Website is a request. Your appointment is confirmed only when we confirm it by phone, WhatsApp, or SMS. We cannot guarantee a specific doctor, date, or time slot.
• You agree to provide accurate and complete information when booking.
• Online payments may be processed through UPI, bank transfer, or a third-party payment gateway. We do not store your full card or banking credentials. Payments and refunds are governed by our Refund & Cancellation Policy.

4. Your responsibilities

You agree not to: provide false information; use the Website unlawfully; attempt to gain unauthorised access to, disrupt, or damage the Website; or copy, reproduce, or republish its content without our written permission.

5. Intellectual property

All content on the Website — text, images, logos, and graphics — is owned by or licensed to Suraj Eye Institute and is protected by law. You may view and print content for personal, non-commercial use only.

6. Third-party links

The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those websites.

7. Privacy and data protection

Your personal data is handled in accordance with our Privacy Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023.

8. Disclaimer and limitation of liability

The Website is provided on an “as is” and “as available” basis. To the extent permitted by law, Suraj Eye Institute is not liable for any indirect or consequential loss arising from your use of, or inability to use, the Website, or from reliance on its content.

9. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Nagpur, Maharashtra.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder:
Grievance Officer: Mr. Pranav Jha
Email: services@surajeye.org · Phone: 0712-2595600
Suraj Eye Institute, Plot No. 559, New Colony, Nagpur – 440001

We will acknowledge grievances within 48 hours and aim to resolve them within 30 days.

11. Changes

We may update these Terms from time to time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

12. Contact

services@surajeye.org · 0712-2595600 / 0712-2595636